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Frequently Asked Questions
What do I need to bring to my first session?
What to bring depends on how your session is being funded and what you would like from seeing a psychologist. As a general rule, you can bring:
· Medicare card
· A referral (e.g., Mental Health Care Plan from your General Practitioner)
· Relevant past reports, documents, or letters (e.g., from a psychologist, psychiatrist, school, lawyer, or court)
Do I need to have a mental health care plan or referral from my General Practitioner?
No. You don’t have to have a referral or a Mental Health Care Plan from a GP to see a psychologist. However, you do need a MHCP to receive partial rebates of 10 sessions per calendar year.
Can I use my Private Health fund for a rebate?
Yes, you may be eligible for a partial rebate of your fees through your private health fund. Rebates vary depending on your health fund and coverage level so we recommend you check your coverage for a “General Psychologist Consultation” with your health fund prior to your consultation.
Can I receive Medicare and Private Health rebates for the same session?
No. Private health funds will not provide a rebate if you are already receiving a rebate through Medicare for the same session.
What can I expect for the initial session?
Your initial assessment session will include:
· Discussion of confidentiality and privacy
· Psychometric questionnaires tailored to your personal circumstances
· Discussion of your past and current situation (e.g., relationships, study/work, mental health symptoms, coping strategies)
· Establishment of goals for psychological counselling and development of a treatment plan
How long is a session?
Standard consultations are 50 minutes in duration.
How do I pay?
Payment for services is due at the time of the appointment. We accept cash, EFTPOS, PAY ID and direct deposit bank transfer.
How do I claim Medicare Rebates?
We process your Medicare rebate for you online so the money is automatically refunded to your bank account.
Can I request for a Psychological Report under MHCP?
No. Reports are fee-payable. A letter of attendance can be provided at request.
How much does a psychological report cost?
Report fees are calculated based on the complexity of the report required and the time taken for assessment, data collection, case conferencing, and report writing. Trinity Haven Psychology can provide a quote after the initial assessment session. A deposit is required to commence reports and full payment must be made before the report is released.
Can I request for a report at and after an initial session?
No. We do not provide letters or reports at the initial session. A letter to confirm attendance can be made at request.
What is the cancellation policy?
If you need to cancel or reschedule your appointment, please give us at least 24 hours’ notice so that we can offer your appointment spot to another client on our waiting list. Unfortunately, there will be a cancellation fee of $50 if you cancel with less than 24 hours’ notice or a fee of $100 if you do not show up to an appointment without notice.